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Returns Policy
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Goods need to be returned within 7 working days from the day after the date of delivery. Unworn and in the original condition;
- Customised goods are non refundable;
- Please fill out the Returns Form provided with your order (or print one out from the link below), instructing us with your request. Goods can be returned for an exchange for different size, colour, another product of the same value or a full refund;
- Please note that returned packages are the responsibility of the customer returning the goods and this includes the cost;
- Please make sure you obtain a stamp on the Proof of Returns Note (provided with your order) as proof pf posting and keep this until you receive a refund from us.
Please return to the following address
MISSBUTTERFLY LTD
39 Spalding Street
Off Green Lane Road
Leicester
LE5 4PH
We advise that packages are sent recorded delivery as we cannot be held responsible for missing packages.
Miss Butterfly is trying to do their bit for the environment, by reducing use of paper.
If you wish to return an item you have bought, then please click here to download and print our returns request form which must be filled out in full.
Thank you
Miss Butterfly x